Privacy Policy
Last updated: October 2026
1. Overview
RefundLens: AI Refund Insights ("we", "our", or "us") respects your privacy. This Privacy Policy explains how we collect, use, and handle store data when you install and use our Shopify application.
2. Information We Collect
When you connect your Shopify store to RefundLens: AI Refund Insights, we access order and refund records via standard read-only Shopify APIs. This includes SKU information, variant IDs, refund reason codes, customer refund notes, and total dollar values required to populate your analytics dashboard.
3. How We Use Data
Data accessed from your store is used strictly to compute refund metrics, generate product variant breakdowns, identify catalog patterns, and present recommendations to your merchant team. We do not sell or monetize your store data to third parties.
4. Data Security
We implement industry-standard encryption and security measures to protect your store data. All data transfers occur over HTTPS/TLS protocols.
5. Contact Us
If you have questions regarding this Privacy Policy, please contact our support team at support@airefundinsights.com.